Delivery Policy

1.  Delivery will be made as soon as possible after your order has been accepted, and in any event within thirty days of your order.  If we are unable to deliver the goods within thirty days of your order, we will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund or credit note for any sum that has been paid by you or debited from your credit card for the goods.  We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

2. We will deliver the goods ordered to the address given by you for delivery at the time you place the order.  If there is no-one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

3. We will bear the risk of the goods damaged whilst in transit.  Responsibility for loss of, or damage to, the goods passes to you upon delivery, whether or not the goods have been paid for in full.

4. If the goods have been paid for in full, transfer of ownership occurs upon their being received by you.

Returns Policy

1.1 Returns & Refunds

1.1.1 Pauline Books & Media will refund, replace or issue a credit note for all damaged or faulty goods, including original and return postage costs, subject to clause 1.1.3, provided notification.  Despatch of replacement goods or the processing of a refund or credit note will take place once the goods have been returned and checked. 

1.1.2 If the user is not completely satisfied with the goods received for any reason, other than being damaged or faulty, or failed to cancel and order in accordance with clause 1.2 the user must submit a request to return the goods within the time period stipulated in clause 1.1.1. In all instances, the user is responsible for the cost of return postage.

1.1.3 In the rare instance that the return is due to an order processing error on the part of Pauline Books & Media, we will refund or issue a credit note for an amount including original and return postage costs.  Where the user is entitled to a refund or credit note in respect of original postage costs, we will only refund the standard delivery cost, even if a more expensive alternative was selected.

1.1.4 We reserve the right to charge a handling fee of 50% of the value of the goods where the goods have not been kept in a reasonable condition, have been used and/or not been packaged properly by the user, prior to return.

1.2 Cancellation

You have the right to cancel an order within twenty-four hours of having placed it.  In such circumstances a refund or credit note will be issued.  An order may not be cancelled after twenty-four hours of it having been placed.